Damaged Goods Policy
Damaged Goods Policy
We’re Here to Help
At FreshKart USA, we take great care in packaging and shipping every order to help ensure products arrive safely and in excellent condition.
If you receive a damaged, defective, incorrect, or compromised item, our support team is here to assist you and work toward a fair resolution.
Eligible Issues
Customers may request assistance for orders involving:
- damaged items during shipping
- leaking or broken packaging
- defective products
- incorrect items received
- missing items from an order
- expired or quality-compromised products
Each request is reviewed individually by our support team.
Reporting a Problem
To help us resolve issues quickly, please contact us within 24 hours of delivery.
When submitting a request, please include:
- order number
- product name
- brief description of the issue
- clear photos of the product and packaging (if applicable)
Providing accurate information helps speed up the review and resolution process.
Resolution Options
After reviewing your request, FreshKart USA may provide one of the following resolutions depending on the situation:
- replacement item
- partial refund
- full refund
- store credit
Resolution decisions are based on:
- product availability
- nature of the issue
- verification provided
- order history and eligibility
Non-Eligible Situations
For health, safety, and product integrity reasons, the following situations are generally not eligible for refund or replacement:
- opened or partially consumed products
- issues reported after 24 hours of delivery
- products damaged due to improper storage after delivery
- normal packaging wear that does not affect product quality
- items marked as final sale or non-returnable
- customer preference or taste-related concerns
Customer Responsibility
Customers are encouraged to inspect deliveries promptly upon arrival.
FreshKart USA is not responsible for damage or quality issues resulting from:
- improper storage after delivery
- weather exposure after successful delivery
- customer mishandling
- incorrect shipping information provided during checkout
Shipping & Carrier Damage
While we work with trusted shipping carriers, occasional transit-related damage may occur.
If your package arrives visibly damaged, please document the condition with photos before opening whenever possible.
This helps us work more effectively with shipping providers during claim reviews.
Contact Us
If you experience an issue with your order, our support team is ready to assist you.
Support Email
We aim to respond to customer inquiries as quickly as possible.
Thank You for Choosing FreshKart USA
We truly appreciate your trust and support.
FreshKart USA is committed to providing quality pantry essentials, beverages, wellness products, and everyday grocery favorites with reliable service and customer care.
FreshKart USA
Everyday Essentials Delivered with Care